Privacy Policy

Effective Date: May 11, 2026

Welcome to Timberline Construction & Roofing. Your privacy is important to us. This Privacy Policy explains how Timberline Construction & Roofing collects, uses, protects, and shares information when you use our website, submit a form, request services, communicate with us, or opt into SMS communications.

1. Business Information

Timberline Construction & Roofing
7511 W Arrowhead Ave Suite H
Kennewick, WA 99336

Phone: (509) 539-9277
Email: timberlineoffice65@gmail.com
Website: timberlineconstructionroofing.com

2. Information We Collect

We may collect personal information that you voluntarily provide through our website, contact forms, booking calendars, quote requests, chat widgets, phone calls, SMS opt-ins, and other communications.

Information collected may include:

Name
Phone number
Email address
Property address
Service request details
Appointment information
Communication preferences

We may also automatically collect limited technical information including:

IP address
Browser type
Device information
Website activity and usage data
Cookies and analytics data

3.How We Use Your Information

We use collected information to:

Provide roofing and construction services
Respond to inquiries
Schedule appointments and estimates
Send appointment reminders
Send service updates and follow-up communication
Deliver requested marketing communications
Improve website functionality and customer experience
Maintain security and prevent fraud

4. SMS Communications & Consent

By submitting your phone number through our website, forms, booking calendars, or other communication channels, you consent to receive SMS text messages from Timberline Construction & Roofing.

These messages may include:

Appointment confirmations
Appointment reminders
Estimate follow-ups
Project updates
Customer support responses
Promotional or marketing communications

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying:

STOP to unsubscribe
HELP for assistance

Consent to receive SMS messages is not a condition of purchase.

We only send SMS communications to users who voluntarily provide their contact information and consent to receive communication from our business.

5. Data Sharing & Protection

We do not sell, rent, or trade customer information to third parties.

Mobile opt-in information and SMS consent data are never shared with third parties or affiliates for marketing purposes.

We may share limited information with trusted service providers who assist in operating our business, such as scheduling systems, communication platforms, analytics providers, or website hosting providers, strictly for business operations and service fulfillment.

We implement reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, disclosure, or misuse.

6. Cookies & Analytics

Our website may use cookies, analytics tools, and related technologies to:

Improve website performance
Understand visitor behavior
Enhance user experience
Monitor website traffic and usage patterns

Users may disable cookies through their browser settings; however, some website functionality may be affected.

7. Chat Widgets & Website Forms

Our website may contain embedded chat widgets, contact forms, estimate request forms, and booking calendars.

To maintain compliance and protect user privacy:

Users voluntarily choose whether to submit information
SMS consent is collected only through compliant form disclosures
Pages containing embedded chat widgets will not simultaneously contain phone number collection forms requesting SMS opt-in consent unless properly separated and disclosed

8. Third-Party Services

Our website may integrate third-party services including:

Analytics providers
Booking software
CRM systems
Communication platforms
Advertising platforms such as Facebook and Instagram

These services may collect limited technical data necessary for website functionality, communication, analytics, and advertising performance.

9. User Rights & Opt-Out

Users may:

Request access to their information
Request correction of inaccurate information
Request deletion of personal data where applicable
Opt out of marketing communications at any time

To make a request, contact:

timberlineoffice65@gmail.com
(509) 539-9277

10. Data Security

We take commercially reasonable measures to protect user data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact: